09 Oct Great Questions to Ask Before You Hire a Fire Restoration Company
There are few things more devastating than to have to repair home damage after a devastating fire. You’ve lost treasures. You’ve lost memories. And we completely understand that. Before you hire a fire damage restoration company, there are some things that you will need to know. We have compiled them into a list of useful questions you can ask any potential vendors.
What Credentials and Certifications Do You Have?
The IICRC (Institute of Inspection Cleaning Restoration Certification) designation is an important one because it indicates that the company has reached certain standards of excellence.
Ask the company what accreditations they have, and don’t be afraid to ask for specific information about what those accreditations require and what they mean to your project. Don’t be scared to ask the company about being licensed and accredited. After all, they are going to be working on your home or business, and you deserve the best!
How Long Have You Been in Business?
You want a company with decades of experience in the business, which means they know how to work with your insurance company while providing the highest level of service.
How Much Experience Do You Have With Fire Damage Restoration Service?
Sometimes, restoration companies may have a more narrow range of service than you realize. Make sure not only that your team has experience in fire damage restoration, but that they have done several such projects not too long ago.
Do You Offer Turn-Key Services?
The purpose of a reputable fire and water damage restoration company is to make everything as easy as possible for the client. This means not only offering complete services but being passionate about excellent customer service
Will You Work Directly with My Insurance Company?
The best restoration companies are ones that will save you the headache of moving back and forth with your insurance company. A professional team should have plenty of experience in handling insurance claims and will be willing to work closely with you and your insurance to make fire damage restoration happen in the most complete, safe, and timely manner possible.
Who Owns the Company?
This may seem like an unnecessary query in regards to fire and water damage restoration companies, but hear us out.
Many companies are franchises of large chains, while others are family owned and operated, meaning they have a more vested interest in your community. This can make a difference when you’re deciding who you’d prefer to work with.
Do You Guarantee Your Work?
A company that believes in the quality of its work should offer guarantees. It is important that you ask about this upfront before any estimates are given.
Do You Offer Free Estimates?
Again, you should ask your potential company if they give you free estimates. This eliminates any unpleasant surprises when it comes to pricing later. .
How Long Will the Project Take?
Your life has been turned upside down, and you’re dealing with the stress and uncertainty of tragedy. It is vital that the company is upfront and honest about how long the job will take.
The company should also balance the desire to allow you to return to your home as fast as possible with the importance of ensuring you’re in a safe environment.
Fire damage restoration represents much more than simply repair. In many cases, you have lost portions of your home, and your home is a part of who you are.