Mold is always a critical issue to be aware of when you have it. Customer complaints require home builders to have a fast action plan; both to clean up the mold problem and to show customers a quality home builder is looking out for their health and safety and the durability of their home.

There are two important things to remember about mold: prevent it by doing things right the first time and when you do face mold, take care of it immediately. Ensuring that your warranty team follows a process for mold remediation will take care of the latter.

The following steps, which can be adapted to fit within your company’s policy, act as a basic process for quickly remediating mold problems.

Learn About Moisture

Evaluating mold growth involves more than just seeking out what’s visibly growing on the walls or in a corner. Mold can be at times be unseen, growing behind and around what you first see. Such deceitful behavior requires intricate thinking.

  • First, clearly understand that behind all mold growth is a water or moisture problem.
  • Second, become a master of moisture — know where moisture comes from and how it gets into the home.

The main goal of these two steps is for warranty representatives to identify a moisture source and use its location to help locate all mold growth, not just what is visible right away.

Document the Mold Problem and Create A Remediation Plan

Prior to starting the mold removal process, our local Long Beach Mold Remediation experts suggest you document the mold situation with writing, photos and video. The warranty team supervisor will use the documentation to put together a mold remediation plan, which generally answers questions such as when work is slated to begin, when that work is scheduled to be completed, who will be performing the remediation, any testing that should be done, and if homeowners will be temporarily relocated. In the longer term, the documentation can assist in managing liability for your company or direct you to larger trends in mold growth.

Calculate the Extent of the Contamination

Mold may not always grow in one area, so you need to determine how much contamination you are really observing. Calculating the extent of the contamination will have a strong effect on how you approach mold removal and clean up. The goal of mold removal is to clean up mold growing within the home, and to avoid exposing homeowners to large amounts of mold.

Remediate Mold Contamination

Mold remediation will generally require cleaning up existing mold while avoiding exposure to oneself and the homeowners, as well as preventing new growth by addressing the moisture source. Based on your calculation of the contamination area, you need to figure out if you are working in an area up to 30 square feet (approximately the size of a full sheet of drywall).

If this is the case, you’ll be following the guidelines for mold remediation levels 1 and 2.

  • Level 1 remediation is used for small, isolated areas of mold up to 10 square feet
  • Level 2 remediation usually covers square footage from 10 to 30 square feet.