01 Apr The Coastline Way. Our Unique Selling Proposition
Five value added reasons you will benefit from having Coastline Environmental Solutions, Inc. working for you in your home.
Reputation- There is one primary “unspoken “question that every prospect has about every person or company they do business with. That question is: “Can I trust you?”
Our potential clients may not verbalize the question just like that, but it is the number one question in their mind. “Coastline Environmental Solutions, Inc. enjoys a reputation that is second to none. We have a phenomenal reputation of giving our clients a unique service experience.
Some of the most seasoned Interior Designers, Realtors and Business owners in the OC and LA area refer our services exclusively” Visit our website, client reviews page and LinkedIn to see what our clients have shared about Coastline working in their home. www.coastlineclean.com, www.coastlineclean.com/reviews, LinkedIn Vincent Attardo and Facebook Coastline Environmental
Experience – Coastline has been serving the OC and LA communities since 1985 that is over thirty years. That is more than three decades! We have been helping home and building owners in our community. If you are going to have someone work in your home you are going to want a company who has had their technicians and craftsmen working in homes just like yours.
One of the ways our service company made tremendous progress with our positioning was by offering to tackle trouble shooting jobs no one else wanted to touch. This in turn gave us unmatched experience. We were going after things that others were running from.
In just a few years, we have seen more situations than our competitors will likely see in a lifetime. As a company we have been able to learn a tremendous amount from those experiences and will likely be familiar with your situation regardless of what it is.
Education and Training – Our Company is a certified Firm by the IICRC, International Institute of Cleaning and Restoration Certification. Master Certified Restorer and Textile cleaning Specialist, ACAC, American Council of Accredited Certification as a CIEC, Certified Indoor Environmental Consultant. NADCA, National Air Duct Cleaners Association, ASCS, Air Systems Cleaning Specialist and licensed General Building Contractor B-812317.
We are heavily involved in our industry and stay on the cutting edge of information. We bring this education directly to you, so you can be sure you have the very best available. We offer public speaking, consulting and training to other business owners looking to grow their business.
Systems – This is how we deliver our unique client experience. Our customer service system sets us apart from our competition. “Our mission is to provide you with the most phenomenal service experience ever. We will treat you with the utmost respect and courtesy and deliver our cleaning and restoration service on time.
We have industry specific scheduling and job management software that is synchronized with our estimating software, Quick Books Accounting and job documentation for moisture mapping. It also has a CRM, Client Relationship Management component to assist us in tracking who we are working for and what we are doing or have completed for them. Follow up is the life blood of a successful business.
Guarantee – Many small business owners are afraid to offer a 100% money-back guarantee on their product or service in there marketing message. As a restoration contractor we cannot give you a refund on your entire restoration project, but we can follow up after every sale.
“Our company offers a 100 percent money-back guarantee: if you aren’t completely thrilled with the service experience you received from our cleaning & Restoration Company, we will rush back to your location at no charge and no obligation to correct the situation. If you are still unimpressed, you owe us nothing, and we will issue a 100 percent refund.”
Providing our clients with the best service experience possible is a mission of ours we take seriously. Getting to know our client’s needs and concerns is most important to the success of any project we work on.
Providing our clients with the most phenomenal service experience possible is not an easy task nor is it one we take lightly. Following up with every client to make sure they are more than just satisfied is a process that requires the right system and people in place to be successful.