Five value added reasons you will benefit from having Coastline Environmental Solutions, Inc. working for you in your home.
Reputation– There is one primary “unspoken” question that every prospect has about every person or company they do business with. That issue is:”Can I trust you?”
Our potential customers may not verbalize the question just like that, but it is the number one question in their mind. “Coastline Environmental Solutions, Inc. enjoys a reputation that is second to none. We have a phenomenal reputation of giving our clients a unique service experience.
Experience – Coastline has been serving the OC and LA communities since 1985 that is over thirty years. That is more than three decades! We have been helping home and building owners. If you are going to have someone work in your home you are likely to want a company that has had their technicians and craftsmen work in homes just like yours.
One of the ways our service company made tremendous progress with our positioning was offering to tackle trouble shooting jobs nobody else wanted to touch. This in turn gave us unmatched experience. We went after things that others ran from.
In just a few years, we have seen situations than our competitors will see in a lifetime. As a company we have been able to learn a tremendous amount from these experiences and will be familiar with your situation regardless of what it is.
Education and Training – Our Company is a certified Firm by the IICRC, International Institute of Cleaning and Restoration Certification. Master Certified Restorer and Textile cleaning Specialist, ACAC, American Council of Accredited Certification as a CIEC, Certified Indoor Environmental Consultant. NADCA, National Air Duct Cleaners Association, ASCS, Air Systems Cleaning Specialist and licensed General Building Contractor B-812317.
We are heavily involved in our industry and stay on the leading edge of information. We bring this education directly to you, so you can be certain that you have the very best available. We offer public speaking, consulting and training to other business owners looking to grow their business.
Systems – This is the way we deliver our unique client experience. Our customer service system sets us apart from our competition. “Our mission is to give you the most phenomenal service experience. We will treat you with the utmost respect and courtesy and provide our cleaning and restoration service on time.
Understanding Our Unique Selling PointIt also has a CRM, Client
We have industry specific scheduling and job management software that is synchronized with our estimating software, Quick Books Accounting and job documentation for moisture mapping.
Relationship Management component to assist us in tracking who we are working for and what we are doing or have completed for them. Follow up is the life blood of a successful business.
Guarantee – Many small business owners are afraid to offer a 100% money-back guarantee on their product or service in there marketing message. As a restoration contractor we cannot give you a refund on your restoration project, but we can follow up after each sale.
“Our company offers a 100 percent money-back guarantee: if you aren’t completely thrilled with the service experience you received from our cleaning & Restoration Company, we will rush back to your location at no charge and no obligation to correct the situation. If you are still unimpressed, you owe us nothing, and we’ll issue a 100 percent refund.”
Providing our customers with the best service experience possible is a mission of ours we take seriously. Getting to know our client’s needs and concerns is most important to the success of any project we work on.
Providing our customers with the most phenomenal service experience possible is not an easy task nor is it one we take lightly. Following up with every client to make sure they are more than just satisfied is a procedure that requires the right system and people in place to be successful.